A small team, reading every message. Write to us in your own language; we'll do our best
to reply in it.
01How we help
Kibomi is made by a small team, so when you write to support, a real person reads your
note. We can help with subscriptions and restored purchases, missing notifications,
changing languages or companions, account and data questions, and anything that simply
isn't working the way you hoped.
We typically reply within two business days. If you don't hear back, please check your
spam folder, our reply may be napping there.
02Common questions
I subscribed on another device. How do I restore it?
Open Kibomi, go to Settings, and tap Restore purchases. Make sure you're signed in to
the same App Store or Google Play account you used to subscribe.
My morning notification isn't arriving.
First, check that notifications are enabled in your phone's system settings for
Kibomi. Inside the app, Settings lets you pick the delivery time. If it still doesn't
arrive, write to us with your phone model and your chosen time, and we'll dig in.
Can I change my language or my companion later?
Yes, both can be changed any time from Settings. Your Kibo will follow you over.
How do I delete my account or my data?
You can clear all local data from Settings. If you'd like us to remove anything we
hold, just email us from the address tied to your account.
03Write to us
If you didn't find your answer above, please reach out. A short note works best: tell us
what you tried, what you saw, and which device you're on. Screenshots are very welcome.
